Returns

Returns Policy

Items can be returned within 30 days of the date of purchase. The purchaser is protected under the Consumer Contract Regulations 2013 which gives you the right to cancel the purchase within 14 days after the day you receive the item. 

The Buyer is responsible for the cost of the return postage. When returning items please ensure the items are well packed so to protect the item during transit and the item is returned in a saleable condition.  Please enclose a note of your order number (ABC*****) to enable us to allocate any refund correctly.

Once an item is returned we will issue a refund, for the product shipped within a maximum of 14 days. In certain circumstances refund time frames may be longer. You can see the refund in your bank account or credit card statement, or by your chosen method of payment, within a maximum of 7 business days after the refund is issued. In certain circumstances refund timeframes may be longer. 

We want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items and you have the right to cancel the purchase of most items within 14 days. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Statutory Cancellation Right: You have the statutory right to cancel your order for any reason within 14 days of placing your order. Please advise us via email of your decision to cancel your purchase. Please note that if you exercise your right of withdrawal, you will be responsible for any diminished value of a returned item resulting from your handling of it (other than that necessary to establish the nature, characteristics and functioning of the item). In this case, we may reduce your refund to reflect the diminished value of the goods. If the goods are significantly damaged as a result of your handling or returning of the item, you may not be entitled to a refund.

Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as previously described.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Items must not have any additional signs of use or damage. You may be liable if the value of any returned item has been diminished due to your handling of it (other than what is necessary to establish the nature, characteristics, and proper functioning of the item). Therefore, if you do not return items in the same condition in which you received them in, we reserve the right to reject the return or deduct a portion of the original purchase price from your refund to cover the diminished value.

Items are to be returned to: Chapel Rowe Ltd, 273 Beehive, 150 Priorswood Rd, Taunton, TA24 5JJ.